Acronymes informatiques
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Automatic Call Distributor
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Asymmetric Digital Subscriver Line |
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Automatic Number Identification |
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Application Programming Interface |
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Application Service Provider |
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Asynchronus Tranfer Mode |
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| B2B |
Business to Business |
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Businness to Consumer |
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| B2D |
Business to Distributor |
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Base de données |
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| CHAID |
Chi carré Automatic Interaction Detection |
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Customer "ou" Citizen Relationship Management |
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| CTI |
Customer Telecom Interaction "ou" Computer Telephony Integration |
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Data Base |
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Direct In Dial |
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| DLL |
Dynamic Link Library |
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Dial Number Information Service |
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| ERP |
Enterprise Resource Planning |
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Hyper Text Markup Language |
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| IDC |
International Data Corporation |
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Internet Information Server |
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| ISO |
International Standard Organisation |
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Informations Technologies |
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| IVR |
Interactive Voice Response |
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Local Area Network |
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| ODBC |
Open Data Base Connectivity |
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On-Line Analytical Processing |
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| PIM |
Personal Information Manager |
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Partner Relationship Management |
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| RAS |
Remote Access Service |
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Return Merchandise Authorization |
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| RNIS |
Réseau Numérique à Intégration de Service |
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Return on Investment |
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| SFA |
Sale Force Automation |
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Search Query Language |
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| TAPI |
Telephony Application Programming Interface |
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Transmission Code Protocol - Internet Protocol |
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| VPN |
Virtual Private Network |
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Wide Area Network |
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| WAP |
Wireless Application Protocol |
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